Refund Policy
Effective date: October 31, 2026
In short: Market data for informational purposes only. Not investment advice. CryptoETF is an information product: no trading, no signals, no wallets.
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This policy covers paid CryptoETF API plans bought on cryptoetf.today. Payments are processed by Paddle.com, our reseller and Merchant of Record, and refunds are issued through Paddle.
14-day money-back guarantee
If the API does not work for you, ask for a refund within 14 days of your first payment for a plan. You get the full amount back. We do not ask for a reason.
After 14 days
- Monthly plans. You can cancel at any time. You keep access until the end of the month you paid for. We do not refund partial months.
- Yearly plans. You can cancel at any time and keep access until the end of the paid year. If you ask within 14 days of a yearly renewal, we refund that renewal in full.
When we always refund
- You were charged twice for the same period.
- You were charged after cancelling.
- We discontinue your plan, or the API is unavailable for more than 72 hours in a row through our fault. In these cases we refund the unused part of the current period.
How to ask for a refund
Email [email protected] from the address you used at checkout, or reply to your Paddle receipt. Include the order number from the receipt if you have it. You can also contact Paddle directly at paddle.net.
Refunds go back to the original payment method. Paddle usually processes them within 5–10 business days; your bank may take longer to show the money.
Purchases in the iOS app
Subscriptions bought inside the iOS app are sold by Apple. Request those refunds from Apple at reportaproblem.apple.com. We cannot issue them.
Your statutory rights
This policy does not limit any right to cancel or get a refund that the consumer law of your country gives you.
Contact
Individual Entrepreneur Vadzim Semianko (ZeroSix Studio), Georgia, ID 345863443 · [email protected]